During the pandemic period, our primary concern is the health and safety of test takers and staff. Each individual is ultimately responsible for their own health. Please read the information below carefully before you register for an IELTS test to allow you to understand and follow the necessary epidemic prevention requirements. Thank you in advance for your understanding and cooperation.
Registering for IELTS
Please check the entry requirements of your test centre in advance. The policy is subject to change so please pay close attention to the Notice on IELTS Test Epidemic Prevention and Control Arrangement before your test day.
7 Days Before Test Day
Please monitor your temperature and health condition from 7 days prior to your first test day; a record is to be kept for reference. In case of any abnormality during this period, please withdraw from the test. In this case, you may apply for a full refund (as described in the section “Refund Requests” below).
On Test Day
· You are advised to arrive at the test venue an additional 30 minutes or more (depending on individual test centre requirements) in advance of the usual arrival time. This is to ensure you have enough time to go through the required checks (e.g. temperature (≤37.3°C), health code and NAT), and to complete visitor registration and other epidemic prevention procedures before entering the campus. Only candidates with a temperature lower than 37.3°C and meeting the relevant requirements will be allowed entry onto the campus.
· Please maintain a one-metre physical distance from other test takers and test day staff wherever possible. Please follow basic hygiene practices such as using hand-sanitiser provided on test day and regularly washing your hands.
· You will go through temperature screening at the entrance of the test building before being allowed into the test area. Test takers with a temperature ≥37.3°C will not be permitted to take the test. You will also be asked to sign a hard copy of the “Personal Health Declaration Form”. Test takers will also not be allowed to take the test if they fail to follow the epidemic prevention and control requirements (as described in the section “Refund Requests” below).
· You must wear a facial mask (preferably N95 mask or surgical mask) throughout the test. Please bring a mask to the test venue. You may be requested to remove your mask for photo-taking and identification verification.
· At the end of the test, please take any used stationery away with you.
Response to Exceptional Situations
If you appear to have symptoms such as a high temperature or persistent cough, please report to the test day staff immediately and leave the venue as soon as a record is filed. One can apply for a full refund in this case (as described in the section “Refund Requests” below).
Personal Health Declaration
All test takers must sign a hard copy of the “Personal Health Declaration Form” at the entrance of the test area on test day to declare that they are eligible to attend the test session, as per the IELTS epidemic prevention policy. It is the test takers’ responsibility to ensure the declared information is true, accurate and complete.
Personal Information Sharing
The British Council may be required to share upon request of the university where you test centre is located, the personal information (e.g. your name, ID number, telephone number, etc.) that you provided upon IELTS registration. Such information will be used to register you as an authorised visitor to the university campus and enable you to enter and exit the university grounds.
Refund Requests
You may apply for a refund if you are unable to attend the test due to any of the following situations:
· Abnormality such as a high temperature or persistent cough being recorded during the 7-day health monitoring period.
· Not being permitted to enter the campus or test venue due to a temperature ≥37.3°C, being unable to show a green health code or produce a negative NAT report etc.
· Not being able to complete the test due to symptoms such as high temperature or persistent cough on the test day.
To apply for a refund during the 7 days prior to your test day, you may logon to your personal page on the NEEA registration website, navigate to your registered test and click the link for “Help”. Test takers who log a “High Temperature Record” on the test day need not submit a separate application.
A full fee refund will be offered after a refund request is approved by the British Council. If a refund request is submitted for reasons not described above, the British Council reserves the right to reject the request.